Customer Support

All our professional services are available 24/7 from anywhere in the world

SEOUL#3 Customer Portal

Do-It-Yourself Service Portal

  1. Issuing and managing new service orders

  2. Making access requests and managing shipment

  3. Service status and billing history information

  4. Reporting and notification of emergencies

  5. Notification of service affecting events

  6. Reporting fault and failure

  7. Managing customer rights and modifying account information

SEOUL#3 Service Desk

Take advantage of service requests and emergency responses 24/7.

  • Bilingual support (English / Korean) via phone and email
  • Request for trouble-shooting
  • Request for Smart Hands
  • Issuing new service orders, including shipping and access requests
  • Making order and inquiries about the even and status update

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